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Catalogue
Due to our extensive product selection and frequent additions of new merchandise, it is not possible for us to keep an up-to-date printed catalogue. We, instead, offer our catalogue through the web for easy viewing and ordering.
Placing your order
Orders can be placed through our website or by telephone. We encourage you to place your order by phone at 806-785-2697 in the case of products requiring customization or personalization.
Discount pricing
Discount pricing is available for favor boxes, pochettes and gifts as follows:
- 3% for quantities between 51-100
- 5% for quantities between 101-150
- 10% for quantities of 151 and above
For further inquiries regarding pricing please call 806-785-2697.
Assembly and packaging of favors
All of our favors will be shipped to you fully assembled (at no extra charge) and ready for distribution to your guests unless you are purchasing products designated as DIY (do-it-yourself) or Bomboniere cakes. More specifically:
- If you order presentation boxes for your favors, the favors will be mailed to you in their individual presentation boxes.
- If your favors include ribbon ties or labels, these will come already attached.
- If you are ordering favors with a confection filling, the fillings will be packaged inside the favors.
If you have questions concerning assembly please e-mail us at info@thebomboniereshop.com or call our shop at 806-785-2697 (M-F 10:00 am to 4:00 pm Central Time).
Lead Times
Lead times will vary from product to product. The shopping cart pages will provide approximate lead time information. All lead times will be reconfirmed by e-mail within 24 hours of receiving your order. You can also obtain lead time information before you place your order by e-mailing us at info@thebomboniereshop.com --- don’t forget to include your event date and number of favors needed in your e-mail.
Rush orders
Rush orders are certainly welcome if we have the materials for your selection in stock. Please e-mail us at info@thebomboniereshop.com or call us at 806-785-2697 to inquire about rush orders.
Freshness of our products
Our confections are always fresh. We order a new stock of sugar-coated almonds and other confections every month. Please store all products containing confections in a cool dry place until the event date.
Payment methods
We accept the following credit cards for internet and phone orders: Mastercard, Visa, and Amex. If you would like to make a purchase using a bank check or a personal check, please call us for special instructions at 806-785-2697.
Security
You can shop with confidence knowing your personal information is protected by our secure server which incorporates a
SSL (Secure Server Layer). This is a reliable and very secure way to make purchases over the Internet. All of your personal information is encrypted when transmitted and will be stored in a secure environment out of reach of any third parties. Please note that any information you send to us can only be encrypted via access to our secure server. E-mail is not transmitted through SSL and is, therefore, not considered a secure form for transmitting your personal information. Please do not send us e-mails with your credit card numbers! The Bomboniere Shop will never include credit card information in any e-mail correspondence we send you.
International Shipments
We ship anywhere in the United States and Canada. International orders from other countries, will be honored on a case-by-case basis. Please inquire by e-mail at info@thebomboniereshop.com if you are interested in shipping to countries other than the USA and Canada. Please note that The Bomboniere Shop is not responsible for any duties or taxes associated with International shipments.
Shipping arrangements
Shipping and handling times will vary from product to product, depending on in-stock availability. An estimated shipping lead-time is given on each product description page. We also reconfirm all Internet orders by e-mail and keep you posted on the expected arrival time. Most packages are shipped UPS or FedEx Ground service or USPS priority mail. We will inform you of the specific shipping arrangements and estimated arrival time when we confirm your order. If you need express shipping please place your order by phone at 806-785-2697 and not through the shopping cart. Note that certain items, such as those containing confections or extremely delicate merchandise, must be shipped Next Day or 2-Day Service to maintain the integrity of the product. Large orders and some custom orders may be sent with Signature Confirmation. Your satisfaction is always first. Each shipment is carefully packaged to ensure safe shipping and handling.
Shipping and handling charges
The following shipping and handling costs will be applied for orders shipped via
UPS or FedEx Ground:
$0.01 to $100.00 = $9.95
$100.01 to $200.00 = $15.95
$200.01 to $400.00 = $22.95
$400.01 to $550.00 = $32.95
$550.01 to $800.00 = $45.95
$800.01 to $1000.00 = $58.95
Over $1000.00 = call or e-mail for a cost
Please note that certain fragile items may need to be sent by air via a 2-day
or 3-day express and will be higher in cost. We will inform you prior to processing
your order if we think your package needs to be sent express. For shipments sent
via USPS with Signature Confirmation please add $2.00 to the shipping and handling
costs listed above.
Shipping addresses
Please note that shipping to P.O. Boxes is only available via USPS Priority Mail. A valid street address is needed to ensure proper delivery for all UPS or FedEx Services. If you choose to have your products shipped to a different shipping address than the one associated with your credit card, we may ask you to provide written permission by fax or mail prior to shipping your order. Please note that weekend shipping is not available through some shipping services.
Order status
We confirm all orders by e-mail soon after your order has been received and credit card information verified. You will also receive a shipping verification notice when your order has been packed and shipped. This verification will include your shipping tracking number. If you need to check on the status of your order, please e-mail us at orders@thebomboniereshop.com and include your full name and order number. We will respond to all inquiries within 48 hours.
Unavailability of products
In the unlikely event that there is a change or delay in filling your order, we will notify you by phone or e-mail. You will then be given the option to wait for the new delivery date or to cancel for a full refund at any time prior to shipment. If on a very rare occasion, a new circumstance comes to our attention after placing your order, we reserve the right to cancel your order for a full refund.
Returns
We are confident that you will be happy with the quality of our products. However, if you are not satisfied with the product, please contact us within 7 days of receiving your order to initiate an exchange or return authorization. Once a return is authorized, you must pay the shipping charges and we recommend insuring your package. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. For authorized returns, we will refund your payment less any shipping and handling charges and a 15% restocking fee. Refunds are issued in the same form as initially paid. For credit to a credit card account, please allow 1 or 2 billing cycles for the credit to appear on your statement. Please note that "custom orders" - bomboniere pochettes, custom-made products, all confectionary merchandise, favor boxes filled with confections, gifts that are monogrammed or somehow personalized just for you in their design or making - are not returnable. Please return authorized orders in their original form and packaging. Items that are individually packaged must be returned as shipped to you. We of course understand that you must open a single piece for viewing. We reserve the right to reject any returns and exchanges that do not meet the conditions we have described.
Exchanges
If you would like to exchange an item for something different, return the original item to The Bomboniere Shop following the return procedures outlined in the Return section above. Then place a new order through the shopping cart. You will be credited for the return and charged for the new purchase. Because some of our products sell out quickly, placing a new order right away instead of waiting for us to get the returned item is the best way to make sure that you get what you want. Please note that "custom orders" - bomboniere pochettes, custom-made products, all confectionary merchandise, favor boxes filled with confections, gifts that are monogrammed or somehow personalized just for you in their design or making - are not returnable.
Damaged items
In the event that your package arrives to you damaged, please alert its carrier of the damage prior to opening. If your merchandise is damaged, it is very important to save all packaging in order to pursue a claim against the carrier. You may return damaged merchandise if damaged for full a full refund or exchange.
Cancellation policy for large Custom or Special Orders
You may cancel a Custom or Special Order within 24 hours of placing your order. Because we process our orders immediately upon receipt, cancellations cannot be honored after 24 hours from the initial order.
Sales tax
Our corporate offices are located in Pittsburgh, Pennsylvania. We are required by law to collect sales tax for orders, which are shipped in our state. Orders shipped outside Pennsylvania are exempt from sales tax.
Samples
To inquire about samples please call us at 806-785-2697. Please note that product samples may not be available for special order items. If a sample is available, you will be charged the unit price of the product plus a shipping and handling fee. In the case of large custom orders, please note that we do send photographs via e-mail during the course of production so that we can get your approval for a final design.
Disclaimers
You agree that The Bomboniere Shop shall not be liablee for any direct, consequential or incidental damages arising pursuant to any aspect of your order or the content contained therein. The Bomboniere Shop reviews its policies periodically and reserves the right, at its discretion, to modify or remove portions of this Policy at any time. The Bomboniere Shop has established relationships with reputable business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. The Bomboniere Shop chooses its business partners carefully. However, The Bomboniere Shop is not responsible for the content and practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsements or approval by The Bomboniere Shop of the content, policies or practices of such third party sites.
Privacy
Please be assured that we respect your privacy. Any information we collect from you is for ordering purposes only. We will never disclose your name, phone number, mailing address or e-mail address without your prior authorization.
Feedback
We would love to hear from you! We are committed to providing customers with a pleasant shopping experience. We would appreciate any feedback you can provide. Please e-mail all feedback to feedback@thebomboniereshop.com.
Thank You!
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